What we do
- Work out what the business actually needs, rather than what is being advertised
- Arrange the connection and see the installation through
- Set up the router and firewall properly at the same time
- Take the phone calls with the carrier when there is a fault
- Arrange a backup connection where being offline is not survivable
Upload matters more than businesses expect
Consumer plans are sold on download speed because that is what streaming needs. A business sends: files to clients, backups offsite, voice calls, staff on video. A service with a big download number and a thin upload will feel broken at 3pm on a Tuesday even though it tests fine.
When one line is not enough
If your business stops when the connection stops, a second service from a different carrier is worth pricing. It is not always justified, and we will tell you when it is not.
Questions we get asked
- Do you resell internet services?
- Tell us what you need and we will tell you plainly how we can help, whether that is arranging the service or advising on what to buy. Ask us on 1300 561 349.
- Our connection drops several times a day. Is that fixable?
- Usually. Intermittent drops are often the equipment or the wiring rather than the service itself, which is why the carrier keeps finding nothing wrong. It needs somebody to look at the whole path.